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Below you will find answers to frequently asked questions from our customers. If you did not find the information you were looking for, please feel free to contact us. Just fill out this short form and we’ll be happy to answer your questions.


Frequently Asked Questions

Your driver will be kept aware of your flight’s arrival time and will be waiting to pick you up whenever your flight does arrive. All at no extra charge.

Prices for all our services are quoted per vehicle and not per person.

Yes, we count infants and children as people in your party. Under Czech law, we’re required to use seats for children, and we provide these free of charge. So that we’re fully prepared for this, please leave a note for us in your booking form telling us how many children you’ll have with you.

When you make your Prague airport transfer booking, you’ll supply us with your flight’s scheduled arrival time. From here, we track your flight in “real time” so that whether your plane is on time, early or late, we are aware of your flight status and will meet you based on your actual arrival time. We also factor in the time you’ll need to collect your luggage at baggage reclaim.

If you are able to inform us in the unlikely event that you, for example, miss your connecting flight, we will change your booking accordingly – there is no charge. You can just email us info@praguecitytransfers.com about your missed flight.

When you arrive at the train station or at Prague airport, our driver will be holding card (a banner) with your lead passenger’s name printed on it.

The journey from Prague airport to the city centre usually takes around 25 minutes by car and up to 40 minutes if there is heavy traffic.

We generally recommend a pick-up time for your Prague airport transfer service of around two-and-a-half hours before your flight departure for non-EU flights, and two hours before EU flights depart.

Cash to the driver or card to the driver.

If you choose to pay online, payment is taken in full at the time of booking.

We accept VISA, MasterCard, AMEX PayPal, Apple Pay. We have a 3D secure online payment system in place.

You can either choose to pay in advance for your airport transport service, or when you’re dropped at your hotel. If you’re paying in advance online our driver will be informed by our system and there’s nothing more you need to do. If you’re paying on arrival by cash or credit card, you’ll pay the full amount when you arrive at your destination.

Naturally we accept payment in the local CZK currency but we also accept EUR, pounds sterling (GBP) and  US Dollars.

Yes, if you paying directly to the driver, your driver will be able to provide you with a receipt otherwise you might download receipt from your booking administration. If you are travelling on business and need a tax invoice, please email us.

You will receive your Booking Confirmation email and a Payment Confirmation email straight after you book your journey and the money has been credited to our account. This will contain the summary of your booking.

If you did not receive an email, please check your SPAM folder.

You can cancel your booking at any time. If you are entitled and your booking was prepaid, your refund is automatically issued back to the card used for payment. Generally for all bookings originating in Prague which are not provided by limousines, a refund is always granted if you cancel at least 2 hours prior to your pick-up. For exact details, please check our terms and conditions.